Student Success Manager | YC Backed Startup
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Student Success Manager | YC Backed Startup

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Click here to apply (Should take 2 minutes)

About Strive

Strive is the world's first coding class designed to empower kids to master math.

In live 1:1 lessons, students learn to code games and apps. Each project they build teaches a math concept taught at school. For example, students code games like Pong and by programming the balls’ position and speed they build a deep understanding of geometry and position.

  • We’re a remote-first company with teachers and employees from South Africa, Singapore, India, the USA, and the Philippines.
  • In the real world, engineers and financial analysts solve problems with code yet in school students are learning math the same way it was taught 100 years ago. Coding is the literacy of the 21st century and Strive is creating the content and platform to make math joyful and actually applicable to the real world.
  • We’re backed by funds like Goodwater Capital (Early investors in Facebook & Spotify) and angels like the president of MasterCard Asia and the Founder of Sequoia India.

Role - Help manage the day-to-day operations at Strive

There are 100+ live 1-1 classes happening each week, you’ll be responsible for making sure these classes go smoothly, that parents, teachers, and students are having a joyful experience at Strive.

This involves:

  • Providing customer support to parents and teachers via WhatsApp and phone.
  • Helping to manage the schedule of teachers and students.
  • Assist in new students’ onboarding.
  • Account Management: manage payment dates, renewal, and refunds.
  • Recommend and implement process improvements and documentation.
  • Other general tasks and projects.

Requirements

  • Bachelor's degree, with 1+ years of working experience preferred
  • Excellent command of English, communication, and writing skills
  • Meticulous, attention to detail and strong organisational skills: Strong documentation, status tracking, and reporting skills
  • Customer-focused mindset, with strong problem solving and creative thinking skills
  • Independent, strong sense of urgency, flexible, adaptable to change, great at managing timezones
  • Familiar with Software/Tools: Notion, Airtable, Google Suite, Todoist, Stripe, Discord; or a willingness and ability to learn new tools
  • Suitable experience: client support/customer service, operation associate, account manager
  • A passion for education and Strive's vision for its future

Bonus

  • Experienced in education/tech industry and startup/remote environment
  • Team leadership experience or aspiration
  • Previous experience in a similar role
  • Experienced in automation tools like Integromat, Zapier
  • Tech-savvy (Coding experience is a plus point!)
  • Clear judgment, Forward thinker, Solution-focused, Fast learner

Why you should apply

🌈 Grow with a highly passionate and diverse team from all over the world that is committed to making learning and work joyful

💬 Have a voice and a space to bring your ideas to life in a small, non-hierarchical team

🏆 Join an operations team that is committed to excellence, which includes accepting and learning from our mistakes and working as a team to improve

🥇 Be a part of an education revolution, we’re one of the first and only companies in the world to teach math through code.

Logistics

  • 40 hours per week, within shift hours structured around our most popular lesson times (Singapore afternoons and weekends); Generally weekends 06h00 - 13h00 CAT and weekdays 06h00 - 15h00 CAT
  • Work from wherever you’re most comfortable - you would need your own reliable laptop, internet and backup power
  • Preferred locations: South Africa, Cape Town area

Pay

  • Competitive rates in your region.

Apply

  1. Fill in this form (2-5 mins)
  2. Record an introduction video of yourself (5-10 mins)
  3. Intro Call (30 mins)
  4. Take-home project
  5. Long Interview (60 minutes)
  6. Reference checks
  7. Final decision

For solid applicants, the whole process can take less than 2 weeks.

Questions?

Write to us at hello@strivemath.com