Student Success Manager | YC Backed Startup
👩‍🚒

Student Success Manager | YC Backed Startup

👉
Click here to apply (Should take 2 minutes)

About Strive

Strive is an online coding school for kids. We help students start and commit to their coding journeys by focusing on active learning methods, engaging and empathetic teachers, and novel visual coding projects tailored to kids’ interests.

  • Our mission is to make education more joyful and meaningful. We are starting with coding, but our goal is to redefine STEM education globally by creating the platform and content to teach math, science, and other subjects through coding.
  • We’re a remote-first company with teachers and employees from South Africa, Singapore, India, the USA, and the Philippines.
  • We’re backed by funds like Goodwater Capital (Early investors in Facebook & Spotify) and angels like the president of MasterCard Asia and the Founder of Sequoia India.

Role - Help manage the day-to-day operations at Strive

There are 100+ live 1-1 classes happening each week, you’ll be responsible for making sure these classes go smoothly, that parents, teachers, and students are having a joyful experience at Strive.

This involves:

  • Providing customer support to parents and teachers via WhatsApp.
  • Helping to manage the schedule of teachers and students.
  • Assist in new students’ onboarding.
  • Account Management: manage payment dates, renewal, and refunds.
  • Recommend and implement process improvements and documentation
  • Other general tasks and admin.

Requirements

  • Bachelor's degree, with 1+ years of working experience preferred.
  • Excellent command of English, communication, and writing skills.
  • Meticulous, attention to detail and strong organizational skills: Strong documentation, status tracking, and reporting skills
  • Independent, Fast-paced, Flexible, Adaptable to change, Great at managing timezones
  • Familiar with Software/Tools: Notion, Airtable, Google Suite, Todoist, Stripe, Discord
  • Suitable candidates to apply: secretary, executive assistant, client support/customer service, operation associate, account manager
  • A passion for education and Strive's vision for its future.

Bonus

  • Experienced in education/tech industry and startup/remote environment
  • Previous experience in a similar role
  • Experienced in automation tools like Integromat, Zapier
  • Tech-savvy (Coding experience is a plus point!)
  • Clear judgment, Forward thinker, Solution-focused, Fast learner

Why you should apply

🕐 Unlimited paid leave

🥇 Be a part of an education revolution, we’re one of the first and only companies in the world to teach math through code.

🌈 Grow with a highly passionate and diverse team from all over the world

Logistics

  • Only candidates residing within the GMT+5:30 to GMT+8 timezones will be considered for this position.
  • Preferred locations: South East Asia, India, Philippines

Pay

  • Competitive rates in your region.

Apply

  1. Fill in this form (2-5 mins)
  2. Record an introduction video of yourself (5-10 mins)
  3. Intro Call (15 mins)
  4. Take-home project
  5. Long Interview (30-45 minutes)
  6. Final decision

For solid applicants, the whole process can take less than 2 weeks.

Questions?

✉️
hello@strivemath.com