Parent FAQs
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Parent FAQs

Class Cancellation & Rescheduling

Is there a penalty for class cancellation or rescheduling?

The following schedule shows the fees related to class cancellations/rescheduling: - At least 4 hours before class: No penalty (Since our hours rollover, you will only be charged for classes you attend.) - Within 4 hour before class: 30 minutes charged We understand things come up, and classes need to be moved or cancelled. Strive tries hard to make cancellations/rescheduling as easy as possible. Teachers invest a lot of time to prepare the modules and move engagements around to make sure they can show up to the lesson, so in the case of a short notice cancellation, Strive has to be fair and pay the teachers for their time as well. Note: If classes need to be pushed by 15 to 30 minutes and the teacher can accommodate, then there is no penalty for that. Sometimes teachers also need to push classes.

How do I reschedule a class?

Please drop a message in your WhatsApp Group and indicate the class date that you would like to reschedule. A Calendly reschedule link will be sent to you along with a timeline to reschedule the class.

How to reschedule a class via calendly? [Step by Step Guide with Screenshots]

1. Click on the calendly link

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2. Ensure the teacher’s name is correct

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3. Select your timezone

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4. Choose a day and time that works for the student and Click ‘Confirm’

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5. Check details then Click on Schedule event to finalise; You should be seeing this confirmation page.

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6. A confirmation email via ‘notifications@calendly.com’ should be sent to student’s email (Check junk mail if you have not received)

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Is there a penalty for being late to class or missing a class without notice?

Strive will contact the parents within 15 minutes when student is late for class. The class will be marked as canceled if student fails to attend the class within 30 minutes from the start time, and 30 minutes charges will apply based on Strive's cancellation policy.

My kid will not be able to attend the class on a certain date(s). What should I do?

Please notify us in your groupchat on the affected date(s) and let us know your preference for class cancellation or rescheduling.

Payments

Is Strive package a subscription service, and will it automatically renew once the hours have been used up?

Strive's current packages are on subscription basis and will auto renew once the classes are used up. The class hours do not have to be used within the month; they roll over and do not expire. In our billing, you can cancel at anytime and we will refund any unused hours right away. We do this so that parents don't have to pre-pay for 20 to 40 hours upfront.

I do not want to go on auto renewal, can I opt for manual?

Manual payment is only available to customers who sign up for at least 20 hours.

How can I monitor the payment?

You will be receiving an invoice reminder {3} days before the last class from Stripe via email. Upon a payment deduction, we will provide a confirmation in your WhatsApp Group. You can access Strive’s dashboard’s class calendar (color tags) to monitor your payment details. For further clarification, please leave a message in your groupchat.

How will I know when is the next payment and the last paid class?

You will be receiving an invoice reminder {3} days before the last class from Stripe via email. Alternatively, you could access your parent dashboard to find out the payment details. For further clarification, please leave a message in your WhatsApp group.

How to find last paid class on my parent dashboard via Stacker?

1. Find my parent dashboard link on WhatsApp Group Details 2. Click on the Stacker link 3. Select your child 4. Under ‘Classes’, you can see a calendar with different color code. 5. The last green color code will be the last paid class, while the red color code means unpaid classes.

When will the payment deduction happened?

The payment deduction will happen within 1-3 days time after the last paid class.

Can I request for receipts?

An auto-generated receipt will be sent to you via Stripe, after a payment has been deducted. If you haven't received it yet, please check your junk mail and make sure it's the same registered email address with Strive. For further clarification, please leave a message in your WhatsApp group.

About Change in Schedule

The current class schedule couldn’t work with my kid anymore, can I request a change in schedule?

Of course. Please send us a message in the groupchat and provide us a few possible schedules (days and time) to work around. Note: If the preferred schedule is unable to match with the current teacher, we may assign a new teacher

Others

Where can I see my kid’s work or projects that he or she has done?

All past projects are listed on Stacker. You can access your parent dashboard to view the projects there.

Where to find the past projects on my parent dashboard via Stacker?

1. Find my parent dashboard link on WhatsApp Group Details 2. Click on the Stacker link 3. Select your child [TBC] 4. Click on ‘See Student Projects’ tab

Will there be any certificates given upon completing a chapter? How can I learn my kid’s learning milestone?

We will be launching learning maps and certificates soon! At the end of every unit, student will get a certificate celebrating the completion of that topic. To complete a unit and earn a certificate student will need to successfully create a keystone project.

I would like my kid(s) to utilise their time during the holidays. Does Strive runs holiday bootcamp?

Yes. Strive has hosted Winter Break (December) Bootcamp since 2020. For the next bootcamp schedule and pricing details, we will announce when the date is nearer. Feel free to drop us a message in your WhatsApp group to indicate your interest.

I have a friend that would want to sign up for Strive’s classes, do I get a referral commission?

Yes! If you have any friends who may be interested in Strive Classes for their kids, you’ll get cashback on the last 2 classes for every friend you refer and your friend will get 25% off their first purchase. The easiest way to refer them is to send them Pulkit’s contact number: +65 9782 1517